Privacy Policy
This Privacy Policy (“Policy”) outlines Fluence (“We,” “Us,” or “Our”) practices regarding the collection, use, processing, and disclosure of personal data you provide when you access our website and services (collectively, the “Platform”).
This electronic record is generated in accordance with applicable electronic records laws, including the Information Technology Act, 2000, and related rules.
This Policy explains:
- What information we collect
- Why and how we collect it
- How we use and share your information
- Security measures we take
- Your rights regarding your information
By using the Platform, you consent to the collection and use of your data as described here.
1. Information We Collect
- Personal details you provide voluntarily such as your name, email, address, phone number, date of birth, and preferences.
- Account registration data including login credentials.
- Purchase history, browsing activity, and interactions on the Platform.
- Communication data from emails, customer service interactions, or feedback.
We only collect data that you knowingly provide to enhance your shopping experience and offer personalized service.
2. Use of Your Information
- To process orders and deliver products and services.
- To communicate with you about your account, purchases, and offers.
- To improve our products, services, and customer experience.
- For marketing and promotional purposes, with your consent.
3. Disclosure of Information
We may share your data with trusted third-party service providers who assist in delivering our services, such as payment processors and delivery partners. We will not sell your personal information. Disclosure may also occur as required by law.
4. Security Measures
We implement industry-standard security measures, including encryption and firewalls, to protect your data. However, no method of electronic transmission or storage is completely secure, and you accept the risk when using our Platform.
5. Cookies and Tracking
Our Platform uses cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can control cookie preferences through your browser settings.
6. Data Retention and Transfers
Your data is stored as long as necessary to fulfill the purposes outlined here or as required by law. Some data may be stored or processed in countries outside your own jurisdiction, subject to applicable data protection laws.
7. Your Rights
You may access, update, or request deletion of your personal data by contacting us. You may also opt out of marketing communications at any time.
8. Changes to This Policy
We may update this Policy occasionally. Significant changes will be communicated via the Platform.
9. Contact Us
For questions about this Policy or your personal data, please contact us at:
[Fluence Contact Page URL or Email]